Best Western Hotel combines a top quality Wi-Fi service with smart in-house guest surveys and promotions, using solutions from RaGaPa and Netgear. By inserting into the guest Wi-Fi an invitation to answer a customer satisfaction survey, the hotel gets feedback from its guests while they are staying at the hotel in real-time. This resolves any complaints/concerns the guests may have even before they post their experience on social media or travel information sites. Along with this, Best Western gets insight on the guest analytics that helps them to better target the guests with in-house promotions.
